Customer Success and Sales Manager

Customer Success amp; Sales Manager
Primary Responsibilities:
Answer inbound sales inquiries and convert leads into customers.
Build estimates and follow up on outstanding proposals.
Maintain relationships with existing customers.
Handle customer concerns and ensure a five-star experience.
Identify opportunities to upsell additional services (termite, mosquito, irrigation, aeration, tree amp; shrub, etc.).
Monitor customer retention and reduce cancellations.
Coordinate with operations to ensure services are completed successfully.
Help grow both residential and commercial accounts.