Vice President, Client Enablement (Project Management - Client Program Office)

We’re seeking a future team member for the role of Vice President, Client Enablement - Project Management, Client Program Office (CPO) to join our Global Payments & Trade, Client Program Office (CPO) team. This role is located in New York City, New York.

In this role, you’ll make an impact in the following ways: 
•    Member of a team responsible for advising clients or providing project management support for onboarding/transition/conversion projects. 
•    Coaches and guides on project management. 
•    Serves as an escalation point for complex issues. 
•    Advises and guides clients on appropriate solutions and shepherds through to resolution. 
•    Researches, develops and establishes methodologies, protocols and processes to facilitate or improve project management and/or the client onboarding/transition/conversion experience.
•    Participates with team in activities that align with their functional objectives. 
•    Adheres to team standard operating procedures. 
•    Tracks and reports on results and outcomes for client enablement projects. 
•    Understands team metrics and dashboards. 
•    Liaises with peer leaders on product, technology or client service teams to ensure appropriate integration of activities and required hand-offs.
•    Resolves complex client onboarding/transition/conversion issues.

To be successful in this role, we’re seeking the following: 
•    Bachelor's degree or the equivalent combination of education and experience is required.
•    7–10 years of total work experience and at least 5–7 years of project management experience, including client implementation and project management experience, preferred.
•    Applicable local/regional licenses or certifications as required by the business.