Quality Assurance Lead

Key Responsibilities:

• QA activities across multiple eCommerce initiatives based on SFCC.
• Define and implement test strategies, test plans, and defect tracking processes
• Collaborate with cross-functional teams to understand business goals and translate them into quality benchmarks
• Review and optimize test cases to ensure maximum coverage and efficiency
• Hands-on Experience in Business Manager, Merchant Tool, Administrator, Storefront, and Tool concepts.
• Report and track quality metrics and ensure adherence to release timelines
• Actively participate in sprint activities, requirement walkthroughs, and go-live planning.
• Develop and execute test plans, test cases, and test scripts for Salesforce applications.
• Hands-on experience with Salesforce 3rd party integrations like CyberSource, Avalara Tax, Klarna, Apple Pay, PayPal, Narvar, UPS & USPS, Klarna, Social Logins, Kount, Power Reviews, Einstein.
• Hands-on experience with Shipping Methods/Configuration.
• Hands-on experience with different viewport executions.

Required Skills and Qualifications:

• 5+ years of experience in QA, with at least 2+ years in a QA role
• Proven experience testing Salesforce Commerce Cloud (SFCC) platforms
• Strong working knowledge of the SFCC Business Manager tool and configurations
• Deep understanding of the e-commerce domain, user journeys, and buying flows
• Experience working in Agile/Scrum environments
• Familiar with test management tools (JIRA, Confluence, qTest, TestRail, etc.)
• Strong analytical, leadership, and problem-solving skills
• Excellent stakeholder communication and reporting abilities
• Exposure to automation testing is a plus