Business Success Manager, Supply Chain & Material Management

This role is responsible for supporting the success and satisfaction of the Supply Chain and Material Management groups within Irving Shipbuilding. As the most modern shipyard in North America, Irving Shipyard is defined by its pace and appetite for change. This will mean jumping right in, taking ownership, and leading the charge even if the way forward isn’t always clear. If you’re naturally curious, motivated by a fast-moving environment and looking to drive new solutions this is an opportunity for you.

This role involves building and maintaining strong relationships, understanding their business needs, and working to ensure that the IT products or services provided meet those needs effectively. 

The Business Success Managers are the primary point of contact providing support, addressing concerns, and working to maximize the value of technology with business objectives. Strategic engagement may be necessary depending on the characteristics of the account.

This position requires full-time on-site presence

All successful applicants must meet requirements for Canadian Controlled Goods Program (CGP), Canadian Government Security clearance, and U.S. International Traffic in Arms Regulations (ITAR).  

• Building and maintaining relationships with customers to understand their goals, challenges, and expectations
• Overseeing the management of IT systems, infrastructure, and operations to ensure efficiency and reliability
• Leading and managing IT teams, including hiring, training, and mentoring staff
• Serving as an advocate for customers within the company, ensuring their needs are understood and addressed
• Providing guidance and support to customers in using the company's products or services effectively
• Provide management and oversight on technology projects and ensuring they are delivered on time and within budget
• Monitoring satisfaction and identifying opportunities for improvement
• Collaborating with internal teams to ensure business partner success
• Communicating with business partners to provide updates, gather feedback, and address any issues or concerns
• Identifying opportunities for leveraging enterprise products or services that align with the business partners needs and goals
• Communicating the value of IT initiatives and achievements to the organization's leadership and stakeholders

• Undergraduate degree in Engineering, Business or Computer Science 
• 5+ years of IT experience
• Progressive leadership experience
• A practiced communicator with strong verbal, written, and interpersonal skills

Bonus:

• Business Relationship Management Certification
• PROSCI Certified Change Practitioner