Counter Sales

HTS Engineering Ltd. is the largest independent commercial HVAC manufacturers’ rep in North America, with 20 locations in the US and Canada. HTS has a vibrant look and brand promise -- one that reflects our company-wide commitment to ensure the individual success of all those involved in a project’s HVAC system selection, design, purchase, installation and maintenance including our employees, suppliers, customers and end users.

Responsibilities
Greet and assist customers promptly and courteously at the sales counter
Answer incoming customer telephone calls and provide customer service, including will call, special orders and deliveries
Uses the software to provide information on pricing, availability and alternate product selection to complete the customer transactions
Process sales transactions accurately using POS (point-of-sale) systems and handle cash or electronic payments
Suggest additional and related items to the customer’s order.

Resolves customer problems promptly and accurately in a manner that will retain and promote customer loyalty
Assists the customer with loading product into the customer vehicle
Maintain inventory by restocking shelves, conducting stock counts, and reporting discrepancies
Coordinate with warehouse and delivery teams to ensure timely order fulfillment
Participates in required training to ensure proper compliance of HAZMAT and refrigerant handling when processing transactions
Supports promotional activities and upsell products to meet sales targets
Processes warranty claims for defective product
Other duties as assigned by management
High school diploma or equivalent; Technical or trade education is a plus
Strong customer service and communication skills
Sales minded with the confidence to recommend products and support store goals
Ability to learn technical product lines quickly and share knowledge with customers
Previous experience in sales or service of AC/Heating or Refrigeration equipment and parts is preferred.

However, other industrial type sales such as hardware, electrical, plumbing, building materials, automotive parts, etc. will be considered
1 year of warehouse/material handling experience preferred
Comfortable using POS systems, order entry software, and basic computer applications
Ability to stand for extended periods of time and perform light physical tasks such as lifting merchandise
Must be at least 18 years old
Bilingual (Spanish) abilities to assist a diverse customer base is preferred but not required
Must have a professional appearance and attitude
HTS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by laws.