IT Service Desk Specialist with Security Clearance

Position: IT Service Desk Specialist
Client: DHA
Location: Oak Harbor Naval Clinic, Oak Harbor Washington (100% Onsite) Roles and Responsibilities:

• Answers questions, analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems through phone, email, or chat. • Resolves computer software and hardware problems of users, and acts as a contact for users having problems using computer software, hardware, and operating systems. • Acts as the escalation path to resolve moderate to highly complex technical issues.

Specialized in certain aspects of technologies to assist the customer base. • Provides support for call overflow during peak time or reduced staff during off peak hours. Level II performs more varied and difficult tasks compared to Level I.

Certification

• CompTIA Security+ CE Clearance:
• Secret