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IT Service Desk Specialist with Security Clearance

22nd Century Technologies, Inc.Oak Harbor, WA🇺🇸United States

Why this role stands out

This on-site IT Service Desk Specialist role offers a fantastic opportunity to deepen your technical expertise and grow within a reputable organization supporting critical government operations. You'll thrive here if you possess strong problem-solving skills, a commitment to excellent user support, and a desire to advance your career in IT security. Apply now to contribute your talents to an impactful mission!

Quick overview

SeniorityMid Senior
Employment typeEmployee
Work modeOn Site
LocationOak Harbor, WA, United States

Job description

Position: IT Service Desk Specialist
Client: DHA
Location: Oak Harbor Naval Clinic, Oak Harbor Washington (100% Onsite) Roles and Responsibilities:

  • Answers questions, analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems through phone, email, or chat. • Resolves computer software and hardware problems of users, and acts as a contact for users having problems using computer software, hardware, and operating systems. • Acts as the escalation path to resolve moderate to highly complex technical issues.

Specialized in certain aspects of technologies to assist the customer base. • Provides support for call overflow during peak time or reduced staff during off peak hours. Level II performs more varied and difficult tasks compared to Level I.

Certification

  • CompTIA Security+ CE Clearance:
  • Secret

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