Business Operations Specialist

Your role at a glance

The Business Operations Specialist (m/f/d), is responsible for supporting strategic initiatives, governance, portfolio coordination, and operational improvement activities across Human Resources (HR), Legal, and Global Risk & Compliance (GRC).

This role partners closely with functional leaders to establish project structure and accountability, coordinate cross-functional initiatives, improve business processes, and provide leadership visibility through reporting, dashboards, and executive communications. The successful candidate will bring strong project management discipline, business operations expertise, and analytical capabilities to ensure initiatives are effectively planned, governed, tracked, and delivered.

Key Responsibilities:

Project Governance & Delivery

• Create and maintain project charters for strategic initiatives across HR, Legal, and GRC.
• Develop and manage project plans, milestones, timelines, deliverables, and dependencies using Microsoft Project Online (Web).
• Implement consistent project governance, reporting standards, and delivery practices across functions.
• Identify, monitor, and escalate project risks, issues, assumptions, and dependencies.
• Facilitate project meetings, stakeholder reviews, and governance forums.
• Maintain accurate and up-to-date project documentation.

Business Operations & Process Improvement

• Analyse and improve operational processes to enhance efficiency, effectiveness, and stakeholder experience.
• Support the implementation of new processes, policies, procedures, and operating models.
• Define and document RACI frameworks across HR, Legal, and GRC functions to improve role clarity and accountability.
• Document business processes, decision-making authorities, and governance structures.
• Maintain governance, policy, and procedural documentation.
• Support organizational change and transformation initiatives.
• Develop and track improvement plans to address operational challenges and business priorities.

Portfolio Management, Reporting & Outcomes

• Support annual planning, prioritization, and portfolio management activities across HR, Legal, and GRC.
• Maintain a consolidated view of initiatives, milestones, dependencies, and delivery status.
• Develop and maintain project, portfolio, and operational dashboards.
• Create executive-ready reports, presentations, and communications.
• Track and report on project and operational performance across supported functions.
• Analyse data to identify trends, risks, and opportunities and provide actionable insights to support decision-making.

Knowledge & Attributes:

• Bachelor's degree in Business Administration, Project Management, Human Resources, Law, Governance, Finance, or a related discipline.
• PMP, PRINCE2, Lean Six Sigma, Change Management, or other relevant project/program management certifications preferred.
• Multiple years of experience in Business Operations, Project Management, PMO, Governance, Portfolio Management, or a related discipline.
• Experience coordinating and delivering cross-functional business initiatives.
• Experience developing project plans, governance documentation, RACI frameworks, and executive reporting.
• Experience supporting HR, Legal, Risk, Compliance, Governance, or other corporate functions.
• Proven experience in business process improvement and operational excellence initiatives.
• Experience managing risks, dependencies, stakeholder communications, and reporting across multiple workstreams.
• Experience creating dashboards, leadership presentations, and executive reporting materials.
• Experience using Microsoft Project Online, Power BI, and Microsoft 365 collaboration tools is required.

Who we are

As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business – large and small – has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.