Computer Operations Supervisor

Introduction:

As a Computer Operations Supervisor, you will be responsible for overseeing mainframe operators, delegating tasks, and ensuring the successful completion of day-to-day operations. Your role will involve managing a team of operators, maintaining shift task lists, and communicating effectively with upper management.

Responsibilities:

• Create and maintain a shift task list to ensure timely completion of operations tasks.
• Delegate client assignments to operators on your shift.
• Monitor turnover logs and operations checklists daily, updating notes for the succeeding shift.
• Manage turnovers checklist and oversee customer turnovers.
• Categorize and flag important emails in the Oper Mail system and inform your team of upcoming actions.
• Perform health checks on MVS, VSE, and IBM iSeries consoles to ensure smooth operations.
• Monitor ticketing systems for open tickets assigned to operations and ensure timely resolution.
• Provide operator training to enhance technical skills and client knowledge.
• Review and analyze current processes to suggest improvements to upper management.
• Ensure compliance with company and client policies, standards, and procedures.
• Maintain employee attendance records and provide feedback to ensure proper coverage.

Requirements:

• Education: Minimum High School Diploma
• Experience: Minimum 3 years in IS Computer Operations
• Skills: Mainframe, MVS, IBM iSeries, Computer Operation, Computer Hardware, Project Management, VSE, Preventive Maintenance, Management