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Service Desk Engineer: Transitions Escalations & ITIL

Centorrino-Technologies-1Melbourne, Melbourne🇦🇺Australia

Quick overview

SeniorityMid Senior
Employment typeFull Time
Work modeHybrid
LocationMelbourne, Melbourne, Australia
Microsoft Office

Job description

Centorrino Technologies is seeking a Service Desk Engineer in Australia to join the Transitions team. The role focuses on level 2 support across Windows, macOS, and Microsoft 365 environments, acting as a technical escalation point for Service Desk Analysts.

You will triage tickets, investigate major incidents, monitor alerts, and document knowledge as you mentor junior teammates to ensure timely resolutions and excellent user communication.

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