Manager, Student Success and Digital Innovation

Overview

As Manager of Student Success and Digital Innovation, you will lead high impact projects that span student progression, digital innovation and data insights to better understand and support student needs, strengthen engagement and improve outcomes. This full time, fixed term position runs until 31December2027 at HEW Level8.

Responsibilities

• Lead the uplift of transition programmes and student success initiatives across UQ.
• Lead early support approaches that identify, engage, and educate students who may need assistance.
• Work with data, digital systems and stakeholder insights to strengthen how student needs are identified and understood.
• Contribute to the design of digital orientation and self reflection tools that help students understand and build their capacity for self regulated learning.
• Develop and apply evaluation approaches to understand the impact of transition and proactive support initiatives.
• Collaborate with colleagues delivering student relationship, business improvement and data integrity activities.

Qualifications

• Experience in student experience, student success, transition, engagement, service improvement or a related area.
• Strong project management capability to coordinate multiple moving pieces, keep work progressing and bring others along.
• Practical understanding of data, systems or digital improvement, including responsible use of information to identify needs and guide decisions.
• Sound stakeholder engagement skills and confidence to work across teams, functions and priorities.
• Continuous improvement mindset with a willingness to test ideas, evaluate impact and refine approaches.
• People leadership capability, or demonstrated experience guiding collaborators and supporting delivery through others.

Equity, Diversity & Inclusion

We are dedicated to equity, diversity and inclusion. We recognise that career pathways and opportunities differ and encourage applications from candidates who may not meet every criterion but can demonstrate their potential relative to the opportunity.

Benefits

Full time employment, generous leave provisions, 17% superannuation, flexible working arrangements and health and wellness discounts.