Director of Outlets - DoubleTree by Hilton Hotel Durango

Exceptional Hospitality Starts with You

DoubleTree by Hilton Durango is seeking an accomplished Director of Outlets to lead its food and beverage operations, elevate the guest experience, and inspire a high-performing team.

Bring your passion for great food, exceptional service, and inspiring leadership to our team. As Director of Outlets, you’ll lead our hotel dining outlets, empower your teams, and create memorable experiences that keep guests coming back.

Here's what you'll do during a typical day:

• Ensure seamless operations: Plan and direct all aspects of restaurant operations – including systems management, budgeting, forecasting, product quality, cost controls, and policy implementation – ensuring alignment with business goals and profitability targets
• Shape guest satisfaction strategies: Define and implement innovative guest service standards and initiatives, monitoring trends, gathering feedback, and driving solutions to enhance the guest experience
• Drive outlet performance: Provide leadership support to outlet managers to ensure high-quality standards are met across all food and beverage service areas, supporting daily operations and driving continuous improvements
• Maximize revenue opportunities: Develop and implement strategies to promote restaurant food, beverages, and services in alignment with food & beverage marketing programs
• Cultivate a high-performing team: Drive engagement and retention through performance management, professional development, and recognition programs
• Ensure regulatory excellence: Uphold compliance with health, safety, sanitation, and alcohol awareness regulations, fostering a culture committed to the highest standards of guest and team member wellbeing

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

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