Sales & Customer Service Coordinator

Job Description
Job Description
Sales & Customer Service Coordinator
Location:
Salt Lake City, Utah
Company:
Webster Associates
Position:
Full-Time, In Office
Webster Associates is an established industrial distribution company looking for a motivated, organized, and dependable individual to join our Salt Lake City office. This position will work directly with our VP of Industrial Sales and support our growing sales organization. The role combines customer service, sales support, order coordination, and general office responsibilities.

We are looking for someone who is a self-starter, communicates well, stays organized, and takes ownership of getting things done. This is a fast-paced position with a variety of responsibilities and direct interaction with customers, vendors, and our sales team.

Job Responsibilities
Provide day-to-day administrative and sales support to the VP of Industrial Sales
Communicate with customers by phone and email
Assist customers with order status, shipment information, documentation, and general requests
Process and assist with sales orders and purchase orders
Help coordinate customer quotes and follow up on outstanding items
Track orders and shipments and communicate updates to customers
Coordinate with vendors and internal team members to keep orders and projects moving
Help track customer follow-ups, meetings, open quotes, and sales opportunities
Maintain accurate customer, order, and sales information
Assist with scheduling and preparation for customer and internal meetings
Answer and route incoming phone calls
Organize, scan, and maintain paperwork and electronic records
Help keep the Salt Lake office organized and prepared for meetings and customer visits
Occasionally assist with small shipments and other office needs
Assist with additional projects as needed
Job Requirements
Self-motivated and able to work independently
Highly organized with strong attention to detail
Reliable with strong follow-through
Excellent written and verbal communication skills
Professional and comfortable communicating directly with customers
Ability to manage multiple priorities in a fast-paced environment
Comfortable taking initiative and solving problems
Strong computer skills and ability to learn new software quickly
Proficiency with Microsoft Outlook, Excel, and other Microsoft Office applications preferred
Customer service, sales support, order processing, or administrative experience preferred
CRM experience is a plus
QuickBooks Enterprise experience is a major plus
Industrial distribution experience is helpful but not required
Must be a team player with a positive attitude and willingness to take on new responsibilities
What We’re Looking For
We are looking for someone who wants to become an important part of our Salt Lake team.

The ideal candidate does more than complete assigned tasks. They stay on top of open items, follow through with customers and coworkers, recognize when something needs attention, and take initiative to keep things moving. This position will work closely with sales leadership and will have the opportunity to take on additional responsibilities as the company and our Salt Lake operation continue to grow. Company Description
Webster Associates is an industrial distributor serving the Rocky Mountain region since 1983.

We specialize in filtration, separation, compressed air, nitrogen generation, oil systems, HVAC, and dust collection, supplying critical equipment and service to power generation, manufacturing, mining, and food & beverage industries. Company Description
Webster Associates is an industrial distributor serving the Rocky Mountain region since 1983. We specialize in filtration, separation, compressed air, nitrogen generation, oil systems, HVAC, and dust collection, supplying critical equipment and service to power generation, manufacturing, mining, and food & beverage industries.