Quick overview
Job description
Join us at a genuinely exciting moment for Central Operations. As part of the rapidly growing Howden employee benefits business, opportunities for development have never been stronger. We are investing in our people, our teams and our operating model, creating clear routes for progression and long rewarding careers.
Responsibilities
- Review and auditing the delivery of the Central Operations services ensuring business as usual activities are carried out efficiently and aligned to the principles of business area
- Host regular Central Operations Team Manager meetings
- Creating and delivering training to other operations hub area teams on key systems and processes
- Business solutioning and responding to/triaging internal client requests
- Work in partnership with peer management role/s to align common objectives and goals and support the future development of the Central Operations Business Services
- Working with Core Business Services Manager to support data capture, cleansing, and analysis for key or significant change projects
To support strategic planning for our evolving needs, ensuring transformation scales with objectives
We would love to hear from you if you have:
- Advanced level skills in Microsoft Office 365; Outlook, Word, Excel, PowerPoint, SharePoint
- Soft phone and internal messaging systems (e.g., MS Teams)
- Experience of managing online portal platforms
- Experience of using database systems and customer service ticket requests systems
Experience working in a similar role in professional services
Strong demonstrable project coordination and management support skills
Strong people engagement skills with ability to positively influence, dedicated to the personal and professional development of others
Strong demonstrable attention to detail and commercial awareness
What's in it for you:
- Competitive discretionary annual bonus.
- Core benefits including life assurance of four times salary, income protection of 75% of salary for up to five years, and single private medical insurance cover.
- A generous pension scheme with 5% employee contributions matched by a 10% employer contribution.
- 25 days' annual leave, increasing to 27 days after five years' service.
- Access to the Howden flexible benefits programme, offering a wide range of benefits and discounts to support your wellbeing, family life and lifestyle.
Accessibility
If you require reasonable adjustments or want more information on accessibility, please let us know
We kindly ask recruitment agencies to not send speculative CVs. Should we need assistance, we will reach out. All enquiries should be directed to
- Job Identification 1181
- Job Category All Jobs
- Posting Date 10/26/2026, 02:20 PM
- Locations United Kingdom Amersham, United Kingdom Birmingham, United Kingdom Cheltenham, United Kingdom
- Job Schedule Full time