Business Process Analyst

Shortlisted candidates must be available to attend an IN-PERSON interview at the client location.

Business Analyst

Location: Tallahassee, FL (Onsite)

Duration: 12 months with possible extension

We are seeking an experienced Demand Analyst / Senior Business Analyst to support a large public-sector technology organization. This role will serve as a liaison between business stakeholders and IT teams, helping transform business ideas into actionable technology initiatives.

Key Responsibilities:

• Facilitate demand intake and proposal analysis
• Gather, analyze, and document business requirements
• Develop business cases, ROI/TCO analyses, and cost-benefit assessments
• Conduct process mapping and business process improvement initiatives
• Work closely with stakeholders, leadership, and technical teams
• Support governance, prioritization, and proposal lifecycle management
• Prepare executive-level presentations and documentation
• Utilize ServiceNow and Microsoft tools to manage proposals and reporting

Required Skills:

1. A minimum of 3+ years of business process analysis and requirements documentation, including independent facilitation with executives and subject matter experts, is required.
2. Proficiency in process mapping/modeling with tools such as Visio is required.
3. Experience facilitating the intake of ideas and converting them into documented demands/proposals within ServiceNow (or similar portfolio management tool).
4. Proficiency in Microsoft Office Suite, particularly Excel, Work, PowerPoint, and Visio, is required.
5. Experience preparing business case materials, including ROI/TCO analysis, cost-benefit assessments, and risk summaries.
6. Experience using SharePoint and Microsoft Teams for collaboration and document management is required; exposure to Microsoft Power BI is preferred. Knowledge of how business requirements translate into technical requirements is required.