Admissions Lead Inquiry Coordinator

Admissions Lead Inquiry Coordinator

Job Overview

Responsible to a Recruitment Success Manager for engaging prospective students and families in the early stages of the undergraduate admissions recruitment process. The Admissions Lead Inquiry Coordinator manages inquiry follow-up processes and provides timely, personalized outreach to encourage prospective students to connect with admissions counselors, schedule campus visits, attend recruitment events, and begin the application process. The Coordinator supervises a team of student employees who conduct outreach to achieve contact and conversion goals. This full-time role pays $43,000 - $45,000 and has varied office hours, including evening hours to supervise student calling teams.

Duties and Responsibilities

• Coordinates the engagement and follow-up of prospective student inquiries generated through search campaigns, web forms, recruitment events, referrals, and other recruitment channels.
• Establishes and maintains inquiry follow-up processes, communication schedules, and service standards to ensure timely and consistent engagement with prospective students.
• Recruits, trains, schedules, and supervises student outreach employees, developing a positive team culture through coaching, measurable goals, friendly competition, performance recognition, and creative incentives that motivate effective student engagement.
• Develops and maintains outreach scripts, email and text templates, communication procedures, and training resources for student employees, in coordination with recruitment leadership.
• Engages prospective students and families through phone, email, text, and other approved communication channels, building early relationships and encouraging continued interest in Wheaton College.
• Provides accurate information about Wheaton College’s academic programs, student life, admissions requirements, campus visits, application processes, and deadlines, responding to initial questions and referring students to appropriate campus resources.
• Encourages prospective students to take meaningful next steps, including scheduling campus visits, attending recruitment events, meeting with admissions counselors, and beginning an application.
• Identifies highly engaged or priority prospective students and facilitates timely connections with admissions counselors or campus partners for personalized recruitment and continued cultivation.
• Conducts follow-up outreach to inactive or unresponsive prospective students, encouraging renewed engagement and participation in the admissions process.
• Maintains accurate records of outreach activity, communication history, student engagement, and follow-up in Slate CRM.
• Collaborates with admissions counselors and recruitment teams to coordinate inquiry follow-up with recruitment territories, student interests, and established enrollment priorities.
• Identifies recurring student questions, barriers to engagement, and opportunities to improve inquiry follow-up, sharing observations and recommendations with recruitment leadership.
• Develops and maintains process documentation for inquiry management, student outreach, and communication procedures to support consistent practices, cross-training, and continuity of service.
• Supports additional admissions outreach initiatives, recruitment events, and special projects as needed.

This job description is intended to represent key areas of responsibility; specific assignments may vary from time to time, and other duties may be assigned.

Professional Qualifications

• Bachelor’s degree required.
• 1–3 years of professional experience in admissions, recruitment, communications, customer service, or a related field preferred.
• Excellent interpersonal communication skills, with an ability to engage high school students and their parents effectively by phone, email, and text.
• Reliable organizational skills and attention to detail, with the ability to manage high volumes of communication and follow-up.
• Exceptional initiative for independent work and infectious positivity for collaboration with outreach team.
• Ability to manage schedules, prioritize outreach activities, and hold outreach team accountable.
• Experience with Slate CRM or similar database software preferred.
• Familiarity with the undergraduate admissions process and Christian liberal arts education preferred.

Faith Qualifications

• Affirm the Wheaton College Statement of Faith as a faithful expression of one’s own theological convictions.
• Affirm the biblical standards for Christian character and God-honoring behavior described throughout the Wheaton College Community Covenant and promise to adhere to them in personal practice.
• Support the Wheaton College Christ-Centered Diversity Commitment, the Gender Equity Vision Statement, and the College’s Convictions on Human Sexuality. These commitments can be found on the Wheaton College website.

Physical Requirements

The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 10 pounds. Physically able to interface with a computer, keyboard, and mouse several hours a day.

FLSA Status – Exempt

October 2026