(Experienced) Customer Engineer – Semiconductor Equipment Specialist (M/F/D)

Who We AreApplied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world's technology.

What We OfferSalary:€52.000,00 - €71.500,00Location:Dresden,DEUYou'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees.

We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. As a Field Service Engineer [Customer Engineer] at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues.

Your responsibilities include performing preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Additionally, you'll coordinate and communicate directly with customers to ensure smooth operations and exceptional service. As an experienced Customer Engineer within the Semiconductor industry, you will serve as the technical expert for advanced semiconductor manufacturing equipment, delivering world-class customer support, maximizing tool performance, and driving operational excellence.

You will leverage your semiconductor expertise to independently troubleshoot complex issues and support leading-edge manufacturing operations. You will support the successful startup and high-volume manufacturing operations of one of our biggest customers in Europe, in Dresden. In this role, you will serve as the primary technical expert for one or more Applied Materials platforms, delivering world-class customer support, maximizing tool performance, and driving operational excellence.

You will leverage your semiconductor equipment expertise to independently troubleshoot complex issues, lead technical escalations, mentor developing engineers, and build strong relationships with customer technical teams.

Travel: Up to 20% (higher during the first 12 months)What You'll DoIndependently perform preventive and corrective maintenance on semiconductor manufacturing equipmentTroubleshoot and resolve complex hardware, software, process, electrical, vacuum, and system issuesLead technical escalations and recovery activitiesSupport equipment installations, upgrades, and qualification activitiesDrive equipment uptime and performance improvementsAnalyze tool data and utilize digital diagnostic capabilitiesPartner directly with customer engineering, production, and management teamsMentor and support developing Customer EngineersDrive adoption of BKMs and contribute to knowledge management initiativesParticipate in continuous improvement projects focused on productivity, reliability, and cost reductionMinimum QualificationsAssociate Degree, Bachelor's Degree, Master's Degree, Technical Certification, Military Technical Training, or equivalent technical experience3+ years of semiconductor equipment field service, maintenance, or manufacturing support experienceDemonstrated experience supporting semiconductor manufacturing equipment in production fabsAbility to independently diagnose and resolve technical issuesStrong understanding of electrical and mechanical schematicsExperience utilizing structured troubleshooting methodologiesStrong customer-facing communication skillsProficiency with Microsoft Excel, Word, and PowerPointValid authorization to live and work in GermanyValid driver's licenseAbility to meet all customer site requirements, including safety, environmental, and health-related protocolsFunctional KnowledgeEstablished expertise maintaining semiconductor equipment in cleanroom manufacturing environmentsStrong knowledge of preventive and corrective maintenance practicesPractical knowledge of one or more of the following application areas:PVDCVDEtchImplantCMPRTPEpitaxyMetrologyAbility to independently diagnose and resolve equipment, process, software, and hardware-related issuesBusiness ExpertiseUnderstands how technical support activities impact fab productivity, equipment performance, and customer satisfactionBuilds trusted relationships with customer engineering and management teamsAssumes responsibility for customer satisfaction within assigned areasSupports operational excellence and continuous improvement initiativesProblem SolvingIndependently recognizes, analyzes, and resolves complex technical issuesUtilizes structured root cause analysis methodologiesEvaluates multiple solutions and determines the most effective corrective actionsSupports technical escalations and long-term reliability improvementsImpactDirectly influences equipment availability, customer satisfaction, and operational performanceOperates with limited supervision and exercises sound technical judgmentProvides guidance to less experienced engineersContributes to team capability development and knowledge sharingInterpersonal SkillsStrong customer-facing communication and relationship management skillsEmotional maturity and resilience under pressureAbility to influence and collaborate across organizational levelsDemonstrated ability to mentor developing engineersAdaptability in multicultural and dynamic manufacturing environmentsAbility to manage customer escalations professionallyPreferred Qualifications3+ years supporting Applied Materials Front-End Semiconductor EquipmentExperience supporting high-volume semiconductor manufacturing fabsKnowledge of vacuum systems, plasma technologies, robotics, automation, and precision manufacturing equipmentExperience training, coaching, or mentoring other engineersExperience supporting major semiconductor customers in a field service environmentBenefits & RewardsDiscretionary Incentive BonusMonthly Additional AllowanceEmployee Stock Programs (where applicable)Company Pension PlanTuition Assistance Program (TAP)Wellness BenefitComprehensive Benefits PackageExtensive Technical and Product TrainingCareer Development and Progression OpportunitiesInternational Customer ExposureOpportunity to work on one of Europe's most significant semiconductor manufacturing projectsOpportunity to work at the forefront of semiconductor innovationAdditional InformationTime Type:Full timeEmployee Type:Assignee / RegularTravel:Yes, 20% of the TimeRelocation Eligible:NoThe salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members.

In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable. For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement. Applied Materials is an

Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.