SUPPORT TECHNICIAN II | AUSTIN, TX

Client: State of Texas
Position: Support Technician II
Experience: 5–10 Years
Location: Austin, Texas
Work Mode: 100% Onsite – 5 Days per Week
Work Authorization: Must be authorized to work in the United States.

IMPORTANT – STRICT LOCAL CANDIDATE REQUIREMENT

• Candidates MUST currently reside in Austin, Texas, or within a maximum 50-mile radius of Austin.

• Only Austin-area candidates will be considered.

• Candidates from other Texas locations are NOT acceptable.

• No out-of-state candidates or relocation profiles.

• Candidates must be available to work onsite five days per week.

JOB DESCRIPTION

We are seeking an experienced Support Technician II with strong end-user support capabilities, executive-level customer service experience, and hands-on enterprise IT troubleshooting skills.

The ideal candidate should have experience providing white-glove IT support to executives, supporting end users, troubleshooting hardware and software issues, and working in a multi-vendor IT support environment.

MINIMUM REQUIRED SKILLS & EXPERIENCE

1. Experience providing White-Glove Executive-Level IT Support.

2. Strong experience providing end-user technical support.

3. Experience supporting personal computer hardware and performing routine software installations.

4. Hands-on experience troubleshooting IT hardware, peripherals, and enterprise desktop environments.

5. Experience supporting Microsoft productivity tools, including:

   • Microsoft Office 365

   • Microsoft Teams

6. Experience supporting video teleconferencing solutions, including Cisco Webex.

7. Experience creating and maintaining technical knowledge articles and documentation.

8. Experience utilizing ServiceNow in an IT support environment.

9. Experience working in a multi-vendor environment for IT support operations.

CANDIDATE SUBMISSION REQUIREMENTS

Please ensure the following details are included with every candidate submission:

• Updated Resume.

• Current Location (City, State, and ZIP Code).

• Total IT Experience (5–10 Years).

• Work Authorization Status.

• LinkedIn Profile URL.

• Contact Number and Email Address.

Only candidates who meet the Austin-area residency and onsite requirements should be submitted.