EUC Lead & PC Tech

Skills:
Desktop Management - Infrastructure Services (IS)
Product Packaging
Experience Required: 10 & Above

PC Tech Admin

PC tech support acts as a senior| hands-on expert responsible for the day-to-day operations of end-user technology| leading a team while providing Tier 2/3 deskside support. They ensure the reliability of Windows/macOS devices| manage imaging/deployment (SCCM/Intune)| and act as the escalation point for complex hardware and software issues. Key Responsibilities1. Leadership & Team Management (EUC Lead Tasks) Escalation Point: Act as the Tier 3 support for complex| onsite desktop incidents that cannot be resolved remotely.Team Mentoring: Guide| train| and manage L1/L2 desktop support engineers.Ticket Management: Oversee ticket queues (ServiceNow/JSM) to ensure SLA compliance.Process Documentation: Create and update Standard Operating Procedures (SOPs) and Knowledge Articles (KAs).Vendor Coordination: Act as the SPOC for IT projects and coordinate with hardware vendors (OEMs) for repairs and warranties. 2. Endpoint Management & Imaging (Tech/Engineering Tasks)OS Deployment: Create and maintain standard Windows 10/11 or macOS images using SCCM/MDT/Intune/Jamf.Modern Management: Implement and manage Autopilot and Intune configuration profiles| compliance policies| and security baselines.Application Packaging: Package and deploy software (Win32| MSI| EXE| PowerShell) to endpoints.Security Patching: Ensure devices are patched| compliant| and protected against vulnerabilities. 3. Onsite Support & PC Tech (Hardware/Deskside Tasks) Hardware Maintenance: Install| troubleshoot| and repair laptops| desktops| printers| and peripherals.IMAC Services: Perform Installation| Move| Add| and Change (IMAC) tasks for office equipment.Onboarding/Offboarding: Manage hardware logistics| including imaging| provisioning| and secure decommissioning of equipment.VDI & Audio/Visual: Support Virtual Desktop Infrastructure (VDI) and conference room A/V technology.