Computer Assistant - Charters Towers School Of Distance Education

Charters Towers School of Distance Education is seeking a Computer Assistant to join the team!
This role is the first point of contact for students, parents and staff seeking IT troubleshooting and support.
The position requires a customer service-focused person who will work under the direction of the IT Technician, assisting with the installation and maintenance of IT equipment, developing user-friendly help guides, and supporting a range of IT functions within a School of Distance Education.
If this sounds like you, we'd love to hear from you!
This position is being offered in a Permanent Part-Time capacity (0.79FTE), 60 hours per fortnight.

Job details

• Position status: Permanent
• Position type: Part-time
• Occupational group: Education & Training
• Classification: OO3
• Workplace Location: Townsville region
• Job ad reference: QLD/NQR699520/26P
• Closing date: 10-Sep-2026
• Yearly salary: $69558 - $73876
• Fortnightly salary: $2666.20 - $2831.70
• Contact person: Pamela Prichard
• Contact details: Access the National Relay Service

About us:

We are proud to provide a high-quality, flexible and inclusive education for students from primary through to senior schooling.

Our school community reflects a diverse range of backgrounds, with students learning from remote communities, rural districts, regional towns and urban centres across Queensland.

Learning is delivered through a flexible and integrated model that combines curriculum materials, online lessons, digital learning tools, and ongoing support

Requirements of the role:

• Customer service: Strong communication and interpersonal skills, with a focus on providing helpful and responsive support.
• Problem-solving: Ability to troubleshoot issues, identify solutions and resolve problems where possible.
• Teamwork: Ability to work collaboratively and provide flexible support across the school
• Initiative: Self-motivated and willing to research information and find solutions independently.
• Technology: Quick to learn new technologies and confident assisting others with technology and systems.
• Record keeping: Ability to maintain accurate records, documentation and follow established procedures.
• Organisation: Ability to work autonomously, prioritise tasks and manage competing demands effectively.

Please view the role description for a full list of responsibilities.

We welcome all applicants to share any support needed to ensure our recruitment process is inclusive. Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department. Applications from recruitment agencies will not be accepted.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

For a full list of the position responsibilities and mandatory requirements, please ensure you download the attached Role Description and Applicant Information Package and follow the instructions.