Customer Service Coordinator

Who are Culina? 

Culina is the UK’s leading independent specialist supply chain partner, trusted by some of the nation’s best recognised food, fast-moving consumer goods (FMGC) and retail brands. We're proud to employ over 22,000 colleagues across 100+ locations nationwide, supported by a fleet of more than 5,500 trucks and trailers delivering every day. 

We currently have an exciting opportunity within The Pallet Network (TPN). TPN are award-winning palletised freight distribution across the UK, Ireland and beyond, powered by a nationwide network of independent transport partners.

Known for our award-winning service, we value excellence, teamwork, and innovation – making sure the pallet get to wherever it needs to go.

Life in this role 

As a Customer Service Coordinator you will support the Customer Services and Network Services department, delivering a high level of Customer Service to Partners, Customers of Partners and internal Stakeholders. 

Working hours: Monday to Friday, 9am-5pm/10am-6pm.

Some occasional Saturday working may be required (potential remote working for the Saturdays). 

Salary: £29,273 per annum

Key Duties of a Customer Service Coordinator:

• First point of contact for Partner Account and Network Services related enquiries.
• Problem solving for Partners, customers and internal departments.
• Meeting customer and client expectations and meeting agreed SLA’s.
• Collating accurate information for Partner KPI packs and internal business reporting.
• Provide accurate data in a timely manner, for both internal and external stakeholders.
• Maintain a high level of customer/ Partner focus.
• Work closely with internal departments to ensure optimum customer service provision.
• Manage Partner agreements in line manager’s absence.
• Assisting with event co-ordination in line manager’s absence.
• Monitor Partner/Operations queries to ensure appropriate and timely solutions, providing guidance where required.
• Invoice generation for specific accounts or events where required.
• Distribution of all Partner communication bulletins.
• Track and trace system co-ordination where required.
• Action generic TPN email inbox to distribute enquiries effectively.

What you’ll need ... 

• Intermediate level of Microsoft IT skills to include Excel, Word and Outlook.
• Ability to prioritise tasks effectively to meet all deadlines.
• Displays a calm and methodical approach if under pressure.
• High attention to detail and high level of accuracy.
• Professional and courteous approach.
• Strong verbal and written communication skills.
• Excellent problem solving skills with the desire to share best practice enhancements.
• Strong teamwork approach.

What is in it for you? 

If you're looking for a role where you can make an impact, develop your career, and be part of a team that works as one to achieve great results, we'd love to hear from you. Salary Sacrifice Car Scheme - our salary sacrifice scheme offers a cost-effective way to drive an electric vehicle, with payments taken directly from your salary. Eligibility and salary thresholds apply. 

• Salary Sacrifice Car Scheme - our salary sacrifice scheme offers a cost-effective way to drive an electric vehicle, with payments taken directly from your salary. Eligibility and salary thresholds apply. 

• Wellbeing Support – your wellbeing matters to us. Through our Employee Assistance Programme, you'll have 24/7 access to confidential counselling and legal support, whenever you need it. 

• Eye Care Vouchers – free eye tests and discounts on prescription glasses. 

• Reward & Recognition – we love celebrating great work, we recognise those who go above and beyond. 

• Everyday Discounts – our benefits platform gives you access to discounts from over 50 leading retailers, helping your money go further every day.