Account Executive, SMB Sales

Industry: Telecommunications Services

Job Category:  Sales / Marketing - Business Development / New Accounts

Job Responsibilities:

·         Lead Generation: Generate and work leads through prospecting, cold calling, and networking under sales manager supervision.

·         Customer Needs: Identify customer needs and use solution-based selling to demonstrate T-Mobile’s value. Recommend wireless solutions, including price plans, data services, handsets, and accessories.

·         Deal Negotiation: Negotiate and close deals.

·         Skill Development: Develop skills in prospecting, call execution, and relationship management with leadership. Participate in product training and sales meetings.

·         Sales Approaches: Create effective sales approaches, solutions, and proposals.

·         Sales Automation: Utilize sales force automation, manage sales funnel, and report on sales activities and forecasts

·         Customer Base: Maintain and grow the customer base within a territory model.

Education and Work Experience:

·         High School Diploma/GED (Required)

·         Bachelor's Degree (Preferred)

·         1+ years verifiable new customer acquisition sales experience, preferably within a commissioned environment (Preferred)

·         Outside B2B sales experience. (Preferred)

Knowledge, Skills and Abilities:

·         Task Management Ability to work well in a dynamic, fast changing environment that requires a high degree of multi-tasking (Required)

·         Customer Service Demonstrated experience delivering superior customer service and attention to detail (Required)

·         Communication Excellent interpersonal, written, and oral communication skills (Required)

·         Negotiation Effective negotiating and closing skills, including communication, emotional intelligence, and problem-solving. (Required)

·         At least 18 years of age

·         Legally authorized to work in the United States

Travel:

·         Travel Required (Yes/No): Yes

Skills and Certifications

·         B2B sales experience

·         prospecting/cold calling

·         Outside Sales

Candidate Details

·         1+ to 2 years experience

·         Seniority Level - Associate

·         Management Experience Required - No

·         Minimum Education - High School Diploma or Equivalent

·         Willingness to Travel – Occasionally

Ideal Candidate

·         Sales motion: Strong hunter, not farmer. They should own the full prospecting cycle — self-sourced pipeline, outbound-heavy, comfortable with high activity volumes (cold calling, multi-channel outreach). SMB AE is new-logo-acquisition-driven, so a candidate whose recent revenue came mostly from account growth/retention rather than net-new business is a motion mismatch worth flagging.

·         Prospecting capability: Can articulate their own prospecting strategy (not just "my SDR fed me leads"). Comfortable with cold calling volume, uses tools like Outreach, ZoomInfo, or LinkedIn Sales Navigator, and has a track record of building pipeline from scratch — ideally in greenfield or undefined territory.

·         Sales story (Q5): Self-sourced, outbound-originated, B2B, end-to-end — from prospecting through close. Inbound or consumer-facing sales stories are a flag for HM follow-up, not a disqualifier, but they should be surfaced.

·         Technical stack: Active Salesforce use — logging their own activity, working pipeline/forecasting themselves rather than relying on ops support.

·         Field/outside sales readiness: Prior outside sales experience, comfort with travel, and experience managing a geographic territory (foot blitzing, in-person prospecting) since SMB AE typically has a field component.

·         Tenure/stability: 2+ years in recent roles, upward or laterally-explained moves. Job-hopping (3+ moves in 4 years) or leaving before ramp completion is a red flag.

·         Comp alignment: Their comp expectations should track the posted TTC (base + commission, not base alone), and their current OTE structure should be reasonably comparable — no major upside-only or heavily-weighted-base comp they're trying to replicate in a role that doesn't support it.

·         Communication: Clear, structured storytelling in the screen, self-awareness on the constructive-criticism question, and confidence without arrogance — this matters more for SMB AE than for some other roles since it's client-facing and largely self-directed.

·         Motivation: Strongest signal is wanting more hunting (e.g., coming out of an account management seat and wanting back into net-new), or leaving after hitting consistent quota and wanting bigger scope. Weakest is comp-only motivation with no performance context