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Coordinator BPS Cust Serv

AcostaJacksonville🇺🇸United States

Quick overview

SeniorityMid Senior
Employment typeFull Time
Work modeHybrid
LocationJacksonville, United States
Microsoft ExcelMicrosoft WordComplianceData Entry

Job description

We’re looking for a detail‑oriented Customer Service Coordinator to support customer service functions across assigned lines and help ensure smooth order processing from start to finish.

  • Professionally receive and resolve customer order issues

  • Research and resolve issues, collaborating with internal and external teams

  • Update orders, pricing, and customer criteria in internal systems

  • Monitor dashboards and alerts daily to identify and address issues quickly

  • Escalate unresolved issues to appropriate managers or supervisors

  • Investigate rules engine issues and follow established resolution procedures

  • Maintain accurate documentation in compliance with company policies

  • Build and maintain strong relationships with customers, clients, and coworkers

  • Support Customer Replenishment (CRP/VMI) processes when applicable

  • Complete special projects and additional duties as assigned

What We’re Looking For

Education

  • High School Diploma or GED required

  • Associate Degree preferred

  • Formal customer service training a plus

Experience

  • 2+ years of customer service, administrative, or business process experience

  • Food broker experience preferred

Skills & Abilities

  • Strong communication, organization, and problem‑solving skills

  • Proficient in Microsoft Word, Excel, and Outlook

  • Comfortable with data entry and order management systems

  • Ability to work with standard office equipment

  • Strong attention to detail in a fast‑paced environment

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