IT Support Engineer - Midlands

IT Support Engineer (12 months - FTC)

Odevo UK | Hybrid | Competitive Salary + benefits

Location: Hybrid (with occasional travel to Odevo UK offices when needed)
Reports to: IT Service Delivery Manager

About us:
Odevo UK is transforming residential property management by combining great people with digital technology to simplify everyday living.

The role:
We're looking for a customer-focused IT Support Engineer to provide 1st & 2nd line telephone and remote support, alongside hands-on assistance at our offices and client buildings. You will support colleagues, concierge and front-of-house teams, keeping their technology working reliably.

Your responsibilities will include:
- Resolving hardware, software and connectivity issues remotely and on site.
- Managing support requests through telephone, email, Teams and Freshservice, meeting service levels and escalating where needed.
- Administering Microsoft 365 and Active Directory accounts and permissions.
- Configuring and deploying laptops, desktops, mobile devices and peripherals.
- Supporting IT audits, site onboarding and knowledge-sharing documentation.

About you
You'll bring:
- Experience in 1st line service desk or on-site IT support.
- Strong Windows, Microsoft 365 and Active Directory skills.
- A working understanding of networking, including Wi-Fi, DNS, DHCP and VPN.
- Excellent communication, customer service and organisational skills.
- A proactive approach to security and a willingness to learn ITIL practices.

A full UK driving licence and access to a car are required, along with flexibility for occasional travel.

Relevant CompTIA, Microsoft or ITIL certifications are desirable, but not essential.

Interested:
Apply with your CV.

All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.