Deskside Technician II

Stefanini Group is looking for a Deskside Technician II for a globally recognized company! For interested applicants, click the apply button or you may reach out Micah Andres at / for faster processing. Thank you!

Job TitleLevel II Deskside Technician

Position SummaryMid-level, hands-on IT support role responsible for second-line, in-person support of end-user desktops, laptops, peripherals, and related infrastructure. Resolves escalated incidents and service requests, performs advanced troubleshooting, supports imaging and deployment projects, mentors Level I staff, and coordinates with engineering teams and vendors to restore service quickly and securelyKey ResponsibilitiesProvide advanced, in-person technical support for desktops, laptops, mobile devices, printers, docking stations, unified communications hardware, and common peripherals.

Troubleshoot and resolve escalated hardware, operating system (Windows/Mac), application, and connectivity issues (wired/wireless/VPN) that exceed Level I scope. Perform and manage complex workstation builds and imaging using standard tools (e.g., MDT, SCCM/Intune), including customization, driver management, and post-deployment validation. Lead incident diagnosis using logs, event viewer, networking tools, and remote support tools; implement workarounds and permanent fixes.

Administer and troubleshoot Active Directory, group policy issues, profiles, roaming/cached profiles, and local account problems as required.

Key ResponsibilitiesProvide advanced, in-person technical support for desktops, laptops, mobile devices, printers, docking stations, unified communications hardware, and common peripherals. Troubleshoot and resolve escalated hardware, operating system (Windows/Mac), application, and connectivity issues (wired/wireless/VPN) that exceed Level I scope. Perform and manage complex workstation builds and imaging using standard tools (e.g., MDT, SCCM/Intune), including customization, driver management, and post-deployment validation.

Lead incident diagnosis using logs, event viewer, networking tools, and remote support tools; implement workarounds and permanent fixes. Administer and troubleshoot Active Directory, group policy issues, profiles, roaming/cached profiles, and local account problems as required.

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