Services Team Leader - Technical Support

Services Team leader - Technical Support

Services Team leader - Technical Support

Driving Excellence Through Accurate Reporting, Compliance, and Process Optimization.

Do you enjoy partnering with global stakeholders to deliver high-quality reporting and operational excellence?

Partner with the best

Baker Hughes stands as a leading global energy technology company, delivering innovative solutions that make energy safer, cleaner, and more efficient across the entire value chain. Operating in more than 120 countries, the company blends deep industrial expertise with advanced engineering and digital technologies to support energy production, transformation, and decarbonization. With over a century of heritage, Baker Hughes partners with customers in oil and gas, industrial sectors, and emerging energy markets to accelerate progress toward a more sustainable energy future.

The Hpump Technical Support Engineer is responsible for providing application engineering, equipment selection, system design, and technical support for Horizontal Pumping System (Hpump) applications. The role works closely with Sales, Service Delivery, Operations, customers, and technical stakeholders to understand operating conditions and customer objectives and develop technically sound and optimized Hpumps solutions. A key requirement for this position is hands on experience with HPump application engineering, including proficiency with AutographPC and iQuote for equipment selection, system modelling, performance analysis, application design and equipment list with cost/quote.

The Technical Support Engineer supports the complete job lifecycle, including opportunity development, tendering, application design, job preparation and execution, troubleshooting, post-job analysis, and continuous improvement.

As a Services Team leader - Technical Support, you will be responsible for

• Develop and review Artificial Lift Systems applications, with specific responsibility for HPump systems.
• Use AutographPC and iQuote to perform equipment selection, system modelling, performance analysis, and optimization of HPump applications.
• Evaluate production, and operating conditions to select appropriate Hpump equipment and configurations.
• Review equipment operating envelopes and expected system performance and identify application risks or limitations.
• Prepare technical recommendations, equipment selections, application designs, and supporting engineering documentation.
• Work with Sales and Service Delivery to understand customer objectives, technical requirements, and commercial considerations.
• Provide technical support during tendering, proposal preparation, technical clarification, and customer engagement.
• Perform engineering calculations, modelling, and offset/application analysis to identify technical risks and optimize equipment selection.
• Work across relevant disciplines and stakeholders to ensure all technical and operational constraints are considered in the proposed solution.
• Develop risk mitigation and contingency plans for technically challenging applications.
• Document engineering calculations, simulations, design assumptions, equipment selections, and revisions throughout the project lifecycle.
• Provide technical support during equipment preparation, installation, commissioning, start-up, and operation as required.
• Troubleshoot HPump system performance and support resolution of technical and operational issues.
• Compare planned/design performance against actual operating performance and identify opportunities for optimization and continuous improvement.
• Participate in field incident and equipment failure investigations, including root-cause analysis and corrective actions where required.
• Identify recurring application or equipment issues and communicate potential improvement opportunities to Engineering and Technology.
• Capture and share lessons learned, best practices, and case histories.
• Provide technical presentations, design reviews, and recommendations to customers and internal stakeholders.
• Coach and provide technical guidance to less experienced Hpump engineering resources.
• Provide on call technical support for critical operations when required.

To Be Successful in This Role You Will:

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, Petroleum Engineering, or another relevant engineering discipline. Relevant experience in Surface Pumping System or Horizontal Pumping Systems (HPump).
• Demonstrated experience in Surface Pumping or HPump application engineering, equipment selection, and system design.
• Strong understanding of Surface Pumping or HPump equipment, applications, and system performance.
• Ability to interpret customer operating requirements and translate them into technically appropriate Hpump designs.
• Strong engineering, analytical, troubleshooting, and problem solving capabilities.
• Ability to analyze system performance and recommend technical solutions or optimization opportunities.
• Strong written and verbal communication skills.
• Ability to communicate technical recommendations effectively to customers and internal stakeholders.
• Ability to work independently and effectively within a global matrix.

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionised energy for over a century. But to keep going forward tomorrow, we know we must push the boundaries today. We prioritise rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

Contemporary work-life balance policies and wellbeing activities

Comprehensive private medical care options

Safety net of life insurance and disability programs

Tailored financial programs

Additional elected or voluntary benefits

The Baker Hughes internal title for this role is: Services Team leader - Technical Support