Customer Service Assistant

At Entertainment Travel Associates, we specialize in delivering exceptional travel experiences through innovation, outstanding customer service, and meaningful partnerships. Our team is passionate about creating memorable journeys while helping businesses and clients discover tailored travel solutions. We believe in collaboration, professional development, and providing every team member with the opportunity to grow and make a lasting impact.

About the Role

We are looking for a friendly, dependable, and customer-focused Customer Service Assistant to help deliver positive customer experiences. This position is ideal for someone who enjoys assisting others, answering questions, and finding practical solutions while working alongside a supportive team.

Responsibilities

• Welcome customers and provide courteous assistance.

• Respond to general questions about products and services.

• Help customers identify suitable products, services, or solutions.

• Address customer concerns and direct more complex issues to the appropriate team member.

• Support customer engagement activities and service initiatives.

• Maintain a professional and welcoming approach during every interaction.

• Collaborate with colleagues to support daily customer service goals.

What We Offer

• Hands-on training and ongoing guidance.

• Opportunities to strengthen customer service and communication skills.

• A positive and collaborative team environment.

• Professional development and advancement opportunities.

• Compensation based on the position and experience.

• Strong verbal communication and interpersonal skills.

• Friendly, patient, and helpful attitude.

• Good listening and problem-solving abilities.

• Ability to remain professional in a fast-paced environment.

• Dependable, adaptable, and willing to learn.

• Previous customer service experience is a plus, but not required.

• Competitive Salary: $50,000 – $56,000 annually.

• Career Growth Opportunities: Clear opportunities for professional development and advancement.

• Professional Skill Development: Strengthen your communication, leadership, relationship management, and strategic planning skills.

• Supportive Team Environment: Work alongside collaborative, motivated professionals.

• Training & Development: Access to ongoing learning opportunities and professional guidance.

• Meaningful Impact: Play an active role in strengthening the company's reputation and professional relationships.

• Dynamic Work Environment: Enjoy a position that encourages initiative, collaboration, and creative thinking.