CyberArk Engineer

CyberArk Engineer (Contract)<br />Location: UK Remote<br /><br /><br />Our client looking for a CyberArk Engineer to join their Cyber Operations team on a contract basis.

Reporting to the Cyber Operations Lead, you'll work closely with SOC Engineers and take ownership of privileged access management across multiple managed client environments.<br /><br />This is a hands-on technical role with CyberArk at its core, focused on operational support, troubleshooting, and maintaining the health of the PAM platform across a range of estates.<br /><br />The Opportunity<br /><br />This engagement is purely focused on service delivery.

There is no requirement for pre-sales, people management, or leadership responsibilities.

You'll act as the senior escalation point for CyberArk-related issues, owning incidents and requests from initial investigation through to resolution.<br /><br /><br />Key Responsibilities<br />Own and manage CyberArk incidents and service requests from L2-L4, ensuring resolution within agreed SLAs.<br />Troubleshoot issues across the CyberArk platform, including Vault, CPM, PSM, PVWA, Entra ID integrations, MFA solutions, and SIEM integrations.<br />Perform root cause analysis and manage escalations with CyberArk support where required.<br />Support privileged account onboarding and offboarding, safe administration, policy management, and access reviews.<br />Carry out platform maintenance activities including patching, upgrades, certificate renewals, and disaster recovery testing.<br />Maintain technical documentation, runbooks, known error records, and change management processes.<br /><br />Required Experience<br />Hands-on CyberArk administration and support experience in production environments.<br />Strong experience supporting CyberArk Vault, CPM, PSM, and PVWA.<br />Proven experience resolving complex L3/L4 incidents within SLA-driven environments.<br />Experience working within managed services, enterprise support, or operational security functions.<br />Strong PowerShell scripting skills for troubleshooting, automation, and remediation.<br />Good understanding of Identity &amp; Access Management (IAM) and Privileged Access Management (PAM).<br />Experience working within ITSM, incident management, and change control frameworks.<br /><br /><br />A hands-on CyberArk Engineer who enjoys solving complex technical challenges, supporting business-critical platforms, and working in a fast-paced operational environment.

You'll combine strong technical expertise with a service-focused mindset and be comfortable acting as the escalation point for privileged access management across multiple client estates.