Lab Operations - Senior Manager

The Senior Manager, Lab Operations is responsible for leading day-to-day technical and operational functions within the laboratory, ensuring smooth execution of processes, regulatory compliance, and teammate development. This role provides hands-on leadership for laboratory teams and serves as a bridge between frontline operations and senior leadership. The position reports to the Director, Laboratory Operations.

Key Responsibilities:

Operational Leadership

• Oversee assigned laboratory lanes to ensure they meet performance, quality, and financial targets.
• Monitor data and key performance metrics to make informed decisions about staffing, resources, and workflow.
• Support standardization of processes, policies, and procedures to ensure compliance with federal, state, and local regulations.
• Partner with leadership on long-term planning for service line growth and operational improvements.

Team Development & Leadership

• Lead and engage laboratory supervisors and frontline teams to foster a culture of accountability, belonging, and high performance.
• Mentor emerging leaders, focusing on professional growth and succession planning.
• Drive cross-shift and cross-department communication to support operational excellence.

Regulatory Compliance & Quality

• Ensure laboratory testing is performed accurately, documented properly, and compliant with applicable regulatory requirements.
• Oversee quality control and quality assurance programs to maintain the highest standards of laboratory services.

Customer & Stakeholder Engagement

• Build and maintain strong relationships with internal and external customers, ensuring service excellence.
• Resolve operational issues and client concerns in a timely, professional manner.

Other Duties as Assigned

• Support strategic initiatives, projects, and continuous improvement activities as needed.

Qualifications

• Education: Bachelor’s degree in Medical Technology or related sciences required; Master’s degree in business administration or relevant sciences preferred.
• Experience: Minimum of 5+ years of laboratory leadership experience in a high-volume, high-complexity testing environment with a proven track record of leading teams, driving process improvements, and managing operational performance. Strong knowledge of laboratory regulatory standards (CAP, CLIA, federal and state).
• Skills: Proficiency in MS Word, Excel, PowerPoint, and Outlook. Strong communication and interpersonal skills with the ability to influence and collaborate across teams.
• Certifications: Medical Technologist registry (ASCP, NCA, AAB, or equivalent) required; Florida Supervisor license required.