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Avaya Engineer/Remote

Apetan ConsultingUnited States🇺🇸United StatesPosted Sep 14, 2026

Why This Role Stands Out

As a remote Avaya Engineer, you'll gain invaluable experience managing and troubleshooting complex telephony and contact center solutions, offering significant opportunities for professional development. If you are a skilled Avaya professional eager to contribute to a dynamic team from the convenience of your home, this role is an excellent fit for your expertise. Apply today to join Apetan Consulting and elevate your career in a flexible, remote environment.

Quick Overview

Seniority
Mid Senior
Work mode
Remote
Location
United States
Posted
2 weeks ago

Job Description

Avaya Engineer

Location-Remote

Job Summary
We are looking for an Avaya Engineer to manage, maintain, configure, and troubleshoot Avaya-based telephony and contact center solutions. The role involves supporting voice infrastructure, resolving technical issues, and ensuring high availability and performance of communication systems.

Key Responsibilities

  • Install, configure, maintain, and troubleshoot Avaya telephony and contact center systems.
  • Manage Avaya Aura, Communication Manager, Session Manager, and related components.
  • Configure and support SIP, VoIP, extensions, trunks, and call routing.
  • Monitor voice infrastructure and troubleshoot call-quality and connectivity issues.
  • Perform system upgrades, patches, backups, and configuration changes.
  • Support Avaya Contact Center and related applications where applicable.
  • Work with network and infrastructure teams to resolve voice and connectivity issues.
  • Analyze system logs and perform root-cause analysis for incidents.
  • Maintain technical documentation, configurations, and operational procedures.
  • Participate in system deployments, migrations, and integration projects.
  • Provide technical support and ensure timely resolution of production issues.

Required Skills

  • Bachelor’s degree in Computer Science, IT, Electronics, or a related field.
  • Strong knowledge of Avaya Aura and Communication Manager.
  • Hands-on experience with SIP, VoIP, RTP, TCP/IP, and telephony protocols.
  • Experience with Avaya Session Manager and System Manager.
  • Good troubleshooting and analytical skills.
  • Familiarity with Linux/Unix environments and basic networking concepts.
  • Experience with incident, change, and problem management processes.

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