Melbourne M2M & Telecom Support Desk Lead

SwiftCruit in Melbourne seeks an experienced Lead Technical Support Manager to own end-to-end L2/L3 incident management for M2M devices and airtime services. You will guide a small team and collaborate with Sales, Accounts and network providers to ensure quick customer outcomes.

The role is hands-on with strong technical and stakeholder management requirements; relocation to Melbourne within 2 weeks may be needed, office-based 4 days per week.