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Full timeTechnology

2nd Line IT Support Technician

IOBristol, Gloucestershire🇬🇧United Kingdom

Why this role stands out

This hybrid role offers a fantastic opportunity to advance your IT support career within a reputable company, with a competitive salary and excellent benefits including private medical insurance. You'll thrive here if you enjoy hands-on troubleshooting and want to gain exposure to a wider range of technical infrastructure in a supportive team environment. Apply now to join a dedicated technology team and enhance your skills with modern hardware and software.

Quick overview

Salary£35k/yr
SeniorityMid Senior
Employment typeFull Time
Work modeHybrid
LocationBristol, Gloucestershire, United Kingdom
Active DirectoryDNSStakeholder Management

Job description

2nd Line IT Support Technician Bristol Permanent Up to £35,000 (depending on experience)

We re recruiting for a 2nd Line IT Support Technician to join a busy Technology team committed to delivering a high-quality user experience. You ll provide 2nd line and desktop support across a c.1,400-user environment, working with modern hardware, software and infrastructure technologies.

This is a great role for someone who enjoys hands-on troubleshooting, strong ticket ownership, and wants exposure to more technical and infrastructure work over time.

Essential requirements:

  • Experience in a similar 2nd line / desktop support role
  • Confident supporting users at all levels with strong customer service and stakeholder management
  • Good working knowledge of Windows 10,Microsoft 365, Windows Server 2019/2022, Active Directory / Entra ID and Group Policy
  • Core networking fundamentals: DNS, DHCP, IP networking & telephony basics
  • Self-motivated, methodical and organised
  • Logical problem-solver with a see it through approach

Please note that this role is based in Bristol 5 days per week and there will be travel to Cardiff & Plymouth twice a month all expenses are paid.

On top of a highly competitive salary, they offer a superb package including private medical insurance, excellent holiday options, and a strong, genuine commitment to employee well-being. Please note that is company does not provide sponsorship, so you must have the right to work in the UK.

If you have the right experience, please apply now!

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