Quick Overview
Seniority
Mid Senior
Work mode
Hybrid
Location
United States
Posted
19 hours ago
Microsoft OfficeRisk ManagementTechnical Support
Job Description
IMS for z/OS Specialization
Remote
Contract Opportunity
This position provides in-depth technical support for one or more software products developed by Client and focuses on delivering targeted solutions and services to clients.
Responsibilities
- Understand customer requirements and translate into implementation plans and customization needs.
- Establish and manage client and project expectations at the start of every engagement.
- Collaborate and guide customers through established best-practices procedures.
- Ability to work independently as well as in a remote team environment.
- Prioritize and work on multiple projects concurrently, regardless of timeline variations.
- Perform product implementations and customization through remote login, or at customer site.
- Provide technical leadership and transfer technical skills and knowledge to client as needed.
- Participate in remote meetings with clients to effectively communicating project status.
- Demonstrate excellent written/documentation skills technical and non-technical.
- Technical focal point for problem determination, analysis, identification, testing, and resolution.
- Report and appropriately escalate issues and concerns to management as needed and in a timely manner.
- Manage the relationship with clients/partners and all stakeholders.
- Perform risk management to minimize possible project impacts.
- Collaborate with Customer and / or IBM Project Managers to ensure all required milestones are met.
- The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.
Qualifications and Education Requirements:
- Bachelor's Degree or equivalent experience
- Minimum 8 years hands-on Systems Support and/or z/OS Systems Programming experience supporting large-scale IMS for z/OS environments required.
- Deep knowledge of IBM IMS for z/OS, to include all manner of logging via OLDS (Online Log Data Set) and SLDS (System Log Data Set).
- Knowledge covering different IMS record types and their relationships.
- Comprehensive understanding of JCL and IBM Utilities required.
- Demonstrated experience in z/OS software product installation and customization required.
- Strong problem determination and resolution skills.
- Strong working knowledge of Microsoft Office Suite.
- Excellent written and verbal communication skills.
High-Value Optional Skills
- Comprehensive understanding of System z SMF records.
- Knowledge of IBM Z Performance and Capacity Analytics.
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