Project Manager

Skills / Experience

• 8 + Years of experience in IT or Business Project Management experience with strong understanding of Omnichannel Engagement strategies in Life Sciences / Pharma / Biotech industry.
• Experience, knowledge of customer engagement journeys, channel orchestration, digital campaigns, customer segmentation, targeting, and engagement measurement
• Experience managing multiple concurrent projects and workstreams; Strong project planning, governance, and delivery management skills
• Proven experience managing cross-functional programs involving business and technology stakeholders
• Life Sciences / Commercial Operations / Digital Engagement / Omnichannel Enablement
• Bachelor's Degree or higher in Information Systems, Computer Science, or equivalent experience.
• Secondary Skills / Good to have Vendor management, Change management and business adoption experience. Data governance and customer data management knowledge

Job / Role Description

• Lead end-to-end planning and execution of Omnichannel Operations initiatives
• Define project scope, timelines, milestones, deliverables, and governance structures
• Monitor project progress and ensure successful delivery against agreed objectives
• Coordinate activities across business, operations, technology, analytics, and vendor teams
• Problem-Solving and Analytical Thinking skills; Communicate effectively with internal and customer stakeholders
• Strong interpersonal skills to build and maintain productive relationships with team members