HR Service Delivery Specialist

RESPONSIBILITIES

Kforce has a client in San Francisco, CA that is seeking a HR Service Delivery Specialist to provide essential Tier 2 case management support and drive core operational efficiency in a fast-paced HR environment. Candidates must be highly responsive, operate independently, and possess strong communication skills. The core focus of this role is the end-to-end handling and resolution of complex, escalated HR cases/tickets across the entire employee lifecycle (e.g., onboarding, employee changes, termination, etc.).
Duties/Day to Day Overview:

• Case Triage & Resolution: Assessing, categorizing, and routing all incoming cases; owning the resolution of complex issues; and handling all internal escalations to ensure timely service within established SLAs
• Operational Administration: Generating employee data reports, maintaining various trackers, and leveraging data to measure service effectiveness
• Case Handling & Lifecycle Support: Triage, manage, and resolve complex Tier 2 employee cases/tickets, including handling escalated issues that span the full employee lifecycle
• Data & Reporting: Generate employee data reports and maintain operational trackers to support decision-making and measure service effectiveness
• Process Improvement: Analyze and optimize HR service delivery processes, supporting SOP updates as instructed by the team to help drive continuous improvement

REQUIREMENTS:

• 2-5 years of experience in a similar role: HR Shared Services, HR Operations, HR Analyst
• Experience with Offboarding, Separation Agreement Support, and end of cycle experience is hard requirement
• Background: Tech, SAAS, Enterprise company preferred
• Deep experience processing US and Global I9's and right to work
• Understands pre-hire and onboarding phase
• Working with recruiting and understanding handoff period
• More experience at the beginning of the lifecycle vs full cycle generalist
• Talent Mobility immigration experience
• Ability to document and develop SOP's to create SLA's
• Strong operational background in an HR Shared Services or customer-facing HR Operations environment, with knowledge spanning the entire employee lifecycle
• Proven ability to operate independently in a fast-paced setting
• Exceptional communication and responsiveness skills
• Proven ability in case/ticket triaging, handling, management, and escalation resolution
• Demonstrated experience with data analysis, reporting, and maintaining trackers
• Strong commitment to adhering to SLAs and driving process improvement
• Excellent attention to detail
• Experience in Salesforce and Workday

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions. Kforce is an Equal Opportunity/Affirmative Action Employer.

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