Tech Support Engineer - AV Technician / Video Conferencing & Live Events Support - W2 40/hr

AV Technician / Video Conferencing & Live Events Support

Job Summary

We are seeking an experienced AV Technician to support enterprise video conferencing, meeting room technology, and live event production. This is a hybrid operational and event-support role where you will maintain conference room technology, provide video conferencing support, manage AV incidents, and execute high-visibility live and hybrid events for executives, customers, partners, and internal stakeholders.

The ideal candidate thrives in fast-paced environments, remains calm under pressure, and has a strong background in AV systems, video conferencing technologies, event production, and troubleshooting.

Key Responsibilities

• Support and maintain conference room AV technology and collaboration environments
• Respond to ServiceNow video conferencing support requests
• Perform proactive conference room health checks and technology sweeps
• Troubleshoot audio, video, and connectivity issues
• Coordinate with AV Operations and Network Operations teams for issue resolution

• Plan, coordinate, and execute live, virtual, and hybrid events
• Support leadership meetings, executive presentations, customer events, and partner meetings
• Configure and operate audio boards, AV switching equipment, microphones, cameras, and displays
• Ensure seamless delivery of high-visibility events with minimal downtime
• Provide real-time troubleshooting during live productions

• Partner with business stakeholders to understand event requirements
• Communicate technical capabilities, limitations, and recommendations
• Support executive-facing environments where reliability and professionalism are critical

Required Qualifications

• 5+ years of experience as an AV Technician
• Hands-on experience supporting Zoom Rooms environments
• Experience operating audio mixers/audio boards
• Experience with AV switching systems and signal routing
• Strong troubleshooting and problem-solving skills
• Experience supporting executive meetings and customer-facing events
• Ability to work independently in high-pressure situations

Preferred Qualifications

• Experience supporting hybrid and virtual events
• Experience with enterprise conferencing technologies
• Knowledge of video streaming and broadcast workflows
• Familiarity with network troubleshooting for AV systems
• Experience working with Event Technology teams and production environments

Technical Environment

• Zoom Rooms
• Audio Boards / Audio Mixers
• AV Switching Systems
• Digital Signal Processing (DSP)
• Video Conferencing Technologies
• Microphones
• Cameras
• Displays & Projectors
• ServiceNow
• Live Event Production
• Hybrid Events
• Executive Conference Rooms
• Broadcast Studio Technology

Why Join?

• High-visibility role supporting executive leadership and strategic events
• Opportunity to work with cutting-edge conferencing and event technologies
• Collaborative environment with AV Operations, Event Technology, and Network Operations teams
• Direct impact on company-wide communications and customer engagements