Training & Quality Assistant Manager - Back Office

Training & Quality Assistant Manager (Back Office) 
Job Description 

Position Summary 

• Responsible for maintaining and improving quality standards, training programs, and process efficiency across back-office operations. 

• Leads quality and training teams while ensuring compliance with client requirements and business goals. 

Key Responsibilities 

• Support Six Sigma and continuous improvement initiatives. 

• Work with departments to identify and implement process improvements. 

• Maintain client quality standards and achieve quality targets. 

• Analyze quality metrics and implement action plans. 

• Design and deliver training programs and materials. 

• Update employees on process and policy changes. 

• Lead Quality Auditors, QA Specialists, and Trainers. 

• Build strong relationships with clients and stakeholders. 

Minimum Qualifications 

• Bachelor’s degree in any discipline. 

• 5+ years of experience in Lean/Six Sigma, process improvement, or process design. 

• 2+ years of Training & Development experience. 

• 5+ years in Quality, Training, or Team Lead roles. 

Preferred Certifications 

• Six Sigma Yellow Belt or Green Belt. 

• Train-the-Trainer or Training & Development Certification. 

Required Skills 

• Strong verbal and written English communication. 

• Knowledge of quality tools and basic statistics. 

• Proficiency in Microsoft Office. 

• Excellent facilitation, presentation, and stakeholder management skills. 

• Strong analytical, organizational, and problem-solving abilities. 

• Ability to lead teams and drive performance improvements. 

• Willingness to travel internationally. 

PF, Gratuity, Mediclaim, etc.,