SLOT ATTENDANT (PT)

Consistently provide superior customer service while assisting guest with jackpot payouts and other requests.

• Call-in, pick-up and pay out jackpots.
• When necessary, sign for jackpot fills
• Obtain authorized signatures on jackpot slips
• Make minor repairs on slot machines
• Knowledge of the Casino Control Act and attendant regulations as well as Caesars internal controls, policies, and procedures
• Support and maintain Caesars courtesy guidelines
• Consistently demonstrates superior customer service skills by displaying Spotlight on Success behaviors.
• Maintains upbeat, positive attitude, positive energy and enthusiasm from one interaction to the next.
• Creates an atmosphere of luck and celebrates customer wins.
• Is ready to serve and informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting.
• Anticipates needs and provides fast, flawless service.
• Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist.
• Promotes Total Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting.

• High school diploma or General Education Degree (GED)
• Casino experience preferred
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Must be able to respond to visual and aural cues.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Must be able to maneuver to all areas of the Casino.
• Must be able to lift up to 10 pounds
• Must be able to bend, reach, kneel, twist and grip items while working at assigned area.
• Must have the manual dexterity and coordination to operate office equipment, including a 10 key adding machine, PC computers.
• Ability to obtain the appropriate work authorization per gaming regulations required.
• Ability to work in a drug free environment and pass a chemical dependency test, as required.
• Must be able to walk, stand 80% of the time, bend, push, pull, climb stairs and run.
• Must be able to perform tasks requiring repetitive motion.
• Must be able to work in a moderate noise environment
• Must be able to work in smoke-filled environment.
• Must be a minimum of 21 years of age.