Inside Sales Trainer III

Facilitates classroom and other learning activities for inside sales training, assesses participant needs and performance, and coaches learners and trainers. Prepares training sessions, supports curriculum improvements, analyzes program metrics, and reports training outcomes to stakeholders.

Responsibilities

• Prepare and facilitate classroom training and practice activities using instructional materials.
• Coordinate delivery of training for new and existing offerings using appropriate learning methods.
• Assess participant needs, identify performance gaps, and recommend training-based solutions.
• Observe, evaluate, and coach learners and trainers to improve performance.
• Prepare training sessions, communications, materials, and learning management system requirements.
• Analyze training metrics, generate reports, and support curriculum and program improvements.

Required Skills

• Classroom facilitation
• Instructional strategies
• Training needs assessment
• Performance gap analysis
• Learner assessment
• Coaching and mentoring
• Learning management systems
• Training report generation
• Training metrics analysis
• Curriculum review