Director, Membership Applications

Kaiser Permanente seeks a Director, Membership Applications to lead the strategy, development, and optimization of enterprise membership systems supporting millions of members. In this IT leadership role, you'll oversee application roadmaps, manage vendors, and guide a cross-functional team of analysts, engineers, and product owners. You'll align membership capabilities with business, clinical, and compliance needs, drive data quality and integrations, and champion user experience. Collaborating across IT and operations, you'll deliver secure, scalable solutions that improve enrollment, retention, and reporting for a large, mission-driven healthcare organization.

Responsibilities

• Lead strategy, roadmap, and lifecycle management for membership applications
• Oversee cross-functional team of analysts, engineers, and product owners
• Translate business, clinical, and regulatory needs into technical solutions
• Ensure data quality, integrations, and performance of membership systems
• Manage vendor relationships, contracts, and SLAs
• Drive secure, compliant handling of member data
• Collaborate with business leaders to improve enrollment and retention processes
• Monitor KPIs and reporting to guide system enhancements
• Champion user experience and adoption across stakeholders
• Develop and manage budgets, timelines, and resource plans

Required Skills

• Enterprise application management
• Membership/CRM platforms
• Product management
• Agile project management
• Business requirements analysis
• Data integration/APIs
• SQL and relational databases
• User experience optimization
• Stakeholder management
• Reporting and analytics