Office Manager at Smart Pediatric Dentistry

Smart Pediatric Dentistry – Saratoga Springs is seeking an experienced, motivated, and team-oriented Office Manager to lead daily operations and support our growing pediatric dental practice! We are committed to providing exceptional dental care in a fun, friendly, and welcoming environment where children and families feel comfortable and cared for. We’re looking for a strong leader who enjoys developing team members, creating efficient processes, and delivering an outstanding patient experience.

Website: https://smartpediatric.com/

What You'll Do

As the Office Manager, you will oversee the daily operations of the practice, providing leadership and support to the front office and clinical teams. You will help ensure the office operates efficiently, maintains a positive team culture, and consistently delivers excellent patient care.

Your responsibilities will include:

• Oversee daily office operations to ensure efficient workflows and a positive patient experience

• Lead, coach, train, and develop team members while promoting accountability and teamwork

• Coordinate staff schedules, assignments, and daily responsibilities

• Monitor office performance, productivity, and operational goals

• Oversee appointment scheduling, patient flow, and front office processes

• Support insurance verification, billing, collections, and patient financial arrangements

• Monitor financial performance, review reports, and identify opportunities for improvement

• Address patient and parent concerns professionally and work toward timely resolutions

• Ensure accurate patient records and maintain patient confidentiality

• Oversee inventory, ordering, and management of office and clinical supplies

• Partner with doctors and leadership to implement policies, procedures, and operational initiatives

• Ensure compliance with applicable healthcare regulations, safety standards, and infection control protocols

• Support recruiting, onboarding, and retention efforts for practice team members

• Identify opportunities to improve processes, patient satisfaction, and overall practice performance

• Perform other duties and responsibilities as assigned by management

Preferred Qualifications:

• Previous dental office management experience strongly preferred

• Experience in pediatric dentistry is a plus

• Demonstrated leadership experience managing and developing a team

• Knowledge of dental office operations, scheduling, insurance, billing, and collections

• Familiarity with dental practice management software

• Strong financial, analytical, and problem-solving skills

• Excellent communication, organization, and time-management skills

• Ability to manage competing priorities in a fast-paced environment

• Strong customer service skills and the ability to handle challenging situations professionally

• Ability to motivate team members and foster a positive, collaborative work environment

• Dependable, proactive, and comfortable taking ownership of office performance

What Makes You Successful:

You are a confident, hands-on leader who takes pride in creating an organized, efficient, and positive workplace. You enjoy coaching and developing others, holding yourself and your team accountable, and finding solutions to everyday challenges. You understand the importance of balancing operational performance with exceptional patient care. Your communication skills, adaptability, and ability to lead by example help create a team environment where employees feel supported and families receive outstanding service.

Why Join Us?

• Join an established pediatric dental practice dedicated to making dental visits fun and comfortable for children

• Lead a team committed to providing compassionate, high-quality patient care

• Make a meaningful impact on daily operations, team development, and practice success

• Work alongside experienced pediatric dental professionals

• Be part of a growing organization with opportunities for professional development and career advancement

• Help create a positive, collaborative workplace where teamwork and patient experience are priorities

Comprehensive Benefits Package:

• Medical, Dental, Vision, and 401(k)

• Paid holidays

• Paid time off

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