Quick overview
Job description
Position Summary:
This is an hourly, full-time position with exact hours of work each week depending on business needs; as a result, overtime work may be required to support the customer. Our VMI team plays a key role in ensuring Field’s customers experience exceptional service and inventory reliability. The VMI rep is friendly, organized, detail oriented, a problem solver, results oriented, possesses the ability to work with limited direct supervision, and can effectively represent Field while working within a customer location or on the road. The focus of this position is to provide on-site customer service for our customers while monitoring, ordering, and replenishing customer inventory of our parts. This position will require the person to live within a reasonable commute to the site location.
This position reports to: VMI Team Leader
This position has direct reports: No
Location: Customer Site located in Madison or Yankton, SD
Hours: Approximately 7:00AM-3:30PM, Mon-Fri
FLSA Hourly/Salary: Starting Hourly payrate $19-$21
Essential Functions:
- Commit to FIELD’s Mission Statement, Core Values, and Fieldamentals.
- While serving as a primary customer contact, stage and deliver product within the customer’s facility, manage inventory levels, create orders, and build positive relationships with customers.
- Requires repeated lifting, carrying, bending, and reaching while handing cartons of product up to 50 pounds.
- Work with the customer and company to resolve any quality and delivery issues.
- Seek additional opportunities at customer locations to add to Field’s existing business.
- Maintain a clean and organized space for our racks, bins, and keeping clean labels.
- Actively participate in Field’s training programs to grow/enhance product knowledge, system efficiency, and customer engagement skills.
- Work with our customer’s in-house representatives and Field’s account managers to ensure that the system meets the expectations of our customers and Field.
- Use a portable scanning device to collect inventory data at client location and report to Field.
- Interact with various customer departments and personnel both within customer businesses and within Field.
- Participate in the continual development and improvement of our inventory management systems.
- Follow all safety policies and procedures at Field and customer locations.
Education, Skills and Experience Required:
- High School diploma or GED equivalent.
- Polite and professional manner.
- A demonstrated commitment to embracing Field’s Core Values, Fieldamentals, and Mission Statement.
- Minimum 1 – 3 years’ experience in a customer service and/or warehouse role with customer interaction.
- Experience working in a fast-paced, team-based environment.
- The ability and motivation to be successful with limited direct supervision.
- Proven ability to communicate effectively with team members, customers, and suppliers; including the addressing of conflicts and concerns to bring about the desired results.
- Ability to lift and carry 50 lbs. repeatedly.
- Valid Driver's License or ability to be transported to customer locations as needed.
- Effectively serve as the “Face of Field” to our customers.
- Ability to work extra hours as needed.
- Ability to travel between worksites in Madison and Yankton
- Proficient with Microsoft programs including Word, Excel, and Outlook.
Additional Skills Preferred:
- Fastener knowledge.
- Industrial distribution, warehouse, or customer service experience.
- Experience with Prophet 21.
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