Network Engineer

Description
Network Engineer
Overview
An organization is seeking a Network Engineer to support enterprise network infrastructure, end-user technology services, and operational technology environments. This role combines network engineering responsibilities with hands-on technical support and requires an individual who enjoys working across infrastructure, systems, connectivity, and user-facing technology challenges. The ideal candidate will possess strong networking expertise, a customer-service mindset, and the ability to support distributed locations while helping maintain secure, reliable, and scalable technology operations.
Responsibilities
Network Engineering

• Design, implement, and maintain enterprise network infrastructure
• Support network availability, performance, redundancy, and security initiatives
• Manage network hardware lifecycle, upgrades, and deployments
• Monitor network performance and troubleshoot connectivity issues
• Implement security controls and assist with cybersecurity best practices
• Maintain network documentation, diagrams, and technical standards
• Investigate and resolve complex infrastructure incidents
• Participate in network modernization and continuous improvement efforts

Technical Support

• Provide Tier 1 and Tier 2 support for end users across multiple locations
• Troubleshoot hardware, software, network, and access-related issues
• Manage incidents and service requests through a ticketing system
• Escalate issues appropriately while maintaining ownership through resolution
• Communicate technical concepts clearly to non-technical users
• Develop and maintain user documentation and knowledge-base articles
• Identify opportunities to reduce recurring support issues through process improvement

Requirements
Required Qualifications

• 5+ years of experience supporting enterprise network environments
• Strong understanding of routing, switching, wireless networking, and firewalls
• Experience administering hybrid infrastructure environments
• Experience supporting Windows-based environments and end-user technologies
• Ability to troubleshoot complex network and connectivity issues
• Strong documentation and organizational skills
• Experience providing direct end-user support in addition to infrastructure responsibilities
• Excellent communication and customer-service skills

Preferred Qualifications

• Experience supporting geographically dispersed users and locations
• Experience with enterprise security technologies and network monitoring tools
• Knowledge of cloud and hybrid infrastructure environments
• Experience participating in on-call support rotations
• Exposure to operational technology or industrial environments
• Relevant networking, infrastructure, or security certifications

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