Service Technician I

Service Technician I | Wallingford, CT, United States | On-site We're hiring on behalf of a world-leading provider of integrated security solutions, dedicated to protecting, connecting, and optimizing businesses globally. With a strong commitment to client experience and a mission to make the world a safer place, this organization leverages its extensive network of professionals and advanced technology to deliver unparalleled security services. The Role • Respond to trouble tickets to ensure application uptime and system performance. • Diagnose and resolve application and system issues, working both independently and as part of a team. • Execute preventative maintenance tasks to maximize application availability and identify potential system faults. • Perform routine configuration changes, including user permissions and application settings. • Document all system modifications accurately via a digital change control tracking system. • Conduct end-to-end testing of upgrades and major modifications prior to deployment. What You'll Need • High School diploma or equivalent. • Experience installing and troubleshooting low-voltage equipment. • Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms. • Proficiency in network communications and IP addressing. • Strong working knowledge of Microsoft Office Suite. • Excellent problem-solving, analytical, communication, and time management skills. What's On Offer • Comprehensive benefits package including medical, dental, vision, and life insurance. • 401K with a generous company match. • Paid time off, including vacation, holiday, and sick time. • Company-provided vehicle, laptop, and cell phone. Apply via Haystack today!