Service Technician I

Service Technician I | Wallingford, CT, United States | On-site

We're hiring on behalf of a world-leading provider of integrated security solutions, dedicated to protecting, connecting, and optimizing businesses globally. With a strong commitment to client experience and a mission to make the world a safer place, this organization leverages its extensive network of professionals and advanced technology to deliver unparalleled security services.

The Role

• Respond to trouble tickets to ensure application uptime and system performance.
• Diagnose and resolve application and system issues, working both independently and as part of a team.
• Execute preventative maintenance tasks to maximize application availability and identify potential system faults.
• Perform routine configuration changes, including user permissions and application settings.
• Document all system modifications accurately via a digital change control tracking system.
• Conduct end-to-end testing of upgrades and major modifications prior to deployment.

What You'll Need

• High School diploma or equivalent.
• Experience installing and troubleshooting low-voltage equipment.
• Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms.
• Proficiency in network communications and IP addressing.
• Strong working knowledge of Microsoft Office Suite.
• Excellent problem-solving, analytical, communication, and time management skills.

What's On Offer

• Comprehensive benefits package including medical, dental, vision, and life insurance.
• 401K with a generous company match.
• Paid time off, including vacation, holiday, and sick time.
• Company-provided vehicle, laptop, and cell phone.

Apply via Haystack today!