Sr. SDE - Ticketing (Fullstack)

Responsibilities:

• Design, build and ship ticketing features across backend (Go) and frontend (Vue.js).
  - Build event-driven services and workers on Pub/Sub, Cloud Tasks and Redis, such as SLA timers,
  email ingestion, assignments and real-time updates.
  - Own the reliability of your services: dashboards, alerts, on-call debugging and fixing
  performance problems.
  - Design data models and APIs that hold up at multi-tenant scale, and review designs and code
  across the team.
  - Mentor engineers and work with Product, QA and partner teams (Email, IAM, Platform) to ship on
  time.

Requirements:

• 5+ years of software engineering experience, with strong production experience in Golang.
  - Solid frontend experience with Vue.js (Vue 3, Composition API, TypeScript).
  - Redis, used in depth: caching, pub/sub fan-out, locks, rate limiting and data-structure design.
  - Experience with GCP: GKE/Kubernetes, Pub/Sub, Firestore or other NoSQL, Cloud Storage.
  - Strong distributed-systems fundamentals: idempotency, retries, queues, concurrency and
  consistency trade-offs.
  - Track record of owning features from design to production and debugging live issues.
  

What we look for

Strong ownership, clear written communication, pragmatic engineering judgment, and a habit of
measuring before optimizing.

Good to have

• Monitoring and observability: Grafana, Prometheus, OpenTelemetry tracing, log tools such as
  HyperDX, ClickHouse or ELK.
  - Help desk, CRM or email domain knowledge (Gmail/Outlook APIs, threading, SLA engines).
  - Istio or service mesh, Helm, CI/CD (Jenkins).
  - Real-time UIs (SSE, WebSockets, Firestore listeners).
  - Elasticsearch or another search engine.