IT Associate Technology Analyst - Infrastructure

• Location: East Moline, Illinois
• Type: Contract
• Job #105955

Copilot said:

Dealer Support Specialist
Location: Moline, IL Area (Hybrid, 4 Days Onsite)
Compensation: $23-$25/hr + Benefits

Overview
Our client is seeking a Dealer Support Specialist to provide application and business system support for dealer-facing operations. This role is ideal for candidates with experience troubleshooting software applications, supporting end users, and resolving technical issues while delivering excellent customer service.

Responsibilities

• Troubleshoot and resolve issues related to business applications and dealer-facing systems.
• Support end users through issue investigation, root cause analysis, and problem resolution.
• Document issues, follow established support processes, and escalate complex problems as necessary.
• Assist with application configuration, system access, and user support activities.
• Investigate transaction, workflow, and data-related issues impacting business operations.
• Work closely with internal teams and customers to ensure timely issue resolution.
• Maintain detailed documentation of tickets, issues, and troubleshooting efforts.

Qualifications

• 1+ years of experience in application support, help desk, service desk, or customer support.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.
• Experience working with business applications, POS systems, ERP systems, CRM platforms, or other operational software is preferred.
• Familiarity with Microsoft Office products.
• Basic understanding of SQL, APIs, Power Platform, or business systems is a plus.
• Exposure to accounting, reconciliations, financial transactions, or business operations is helpful.
• Ability to learn new applications and technologies quickly.

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