Quick Overview
Seniority
Mid Senior
Work mode
Hybrid
Location
United States
Posted
23 hours ago
Salesforce
Job Description
- Strong Service Cloud and Contact Center architecture experience
- Large-scale transformation of Walmart’s Contact Center, including migration from Oracle to Salesforce Service Cloud
- Led the large-scale transformation of Walmart’s Contact Center, architecting and implementing Salesforce Service Cloud solutions to replace legacy Oracle systems.
- Designed and optimized Service Cloud architecture for scalability, omnichannel support, and enhanced customer experience.
- Directed migration strategy, ensuring seamless data transfer, process alignment, and minimal disruption to operations.
Delivered a modernized contact center ecosystem that improved efficiency, service quality, and long-term adaptability
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