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Salesforce Architect- Salesforce Voice & AWS Connect Integration

Relevance Lab Inc.New York, NY🇺🇸United StatesPosted 8 Jul 2026

Quick Overview

Work Type
Hybrid
Level
Mid Senior

Job Description

Salesforce Architect- Salesforce Voice & AWS Connect Integration

This role requires deep technical expertise in Salesforce architecture, CTI/telephony integrations, AWS services, and enterprise-level Salesforce implementations.

Responsibilities:

  • Design and architect Salesforce solutions with a focus on Salesforce Voice and Amazon Connect integration.
  • Lead end-to-end implementation of Salesforce Sales Cloud solutions aligned with business requirements.
  • Integrate Amazon Connect (AWS Connect) with Salesforce using APIs, CTI adapters, Lambda, and related AWS services.
  • Configure and optimize Salesforce Voice capabilities for inbound/outbound customer interactions.
  • Develop scalable Salesforce customizations using Apex, Lightning Web Components (LWC), Visualforce, Flows, and integrations.
  • Collaborate with business stakeholders, product owners, and technical teams to define solution architecture and technical roadmaps.
  • Design data models, security architecture, automation workflows, and integration patterns.
  • Implement REST/SOAP API integrations between Salesforce and external enterprise systems.
  • Provide technical leadership, code reviews, best practices, and mentoring to development teams.
  • Troubleshoot and resolve complex integration and platform issues.
  • Ensure platform scalability, performance optimization, governance, and security compliance.
  • Participate in deployment planning, CI/CD automation, and release management activities.

Requirements:

  • Bachelor’s degree in Computer Science, Information Technology, or related field
  • 5+ years of Salesforce development/architecture experience
  • 2+ years of hands-on Amazon Connect / AWS integration experience

Required Skills:

  • Salesforce Expertise
  • Strong hands-on experience with Salesforce Sales Cloud
  • Experience with Salesforce Service Cloud and Salesforce Voice
  • Expertise in Apex, Lightning Web Components (LWC), SOQL, SOSL, Flows, and Salesforce APIs
  • Strong understanding of Salesforce architecture, governance, and security model
  • Experience with Salesforce integration patterns and middleware solutions
  • AWS / Amazon Connect
  • Strong experience with Amazon Connect integration
  • Experience with AWS Lambda, API Gateway, IAM, CloudWatch, S3, and related AWS services
  • Understanding of CTI integrations, telephony workflows, IVR, and call routing
  • Experience integrating Salesforce Voice with Amazon Connect preferred
  • Development & Integration
  • Strong knowledge of REST/SOAP APIs and event-driven integrations
  • Experience with JavaScript, HTML, CSS, and modern frontend frameworks
  • Familiarity with CI/CD pipelines, Git, DevOps, and Agile methodologies
  • Experience with MuleSoft or other integration platforms is a plus

Preferred Skills:

  • Salesforce certifications preferred:
    • Salesforce Application Architect
    • Salesforce System Architect
    • Salesforce Platform Developer I/II
    • Salesforce Sales Cloud Consultant
  • AWS certifications are a plus

Skills

Salesforce
Agile

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