Client Services Manager

Client Services Manager

Hybrid role based in Fort Lauderdale or New York (preferably).

What will you do?

• Collaborate with sales partner to follow through on their initial business development efforts and solidify partnership with the new client.

• Collaborate with internal MSH colleagues to manage the end-to end lifecycle of the sales process & delivery commitments.

• Continuously expand MSH footprint and service offerings into newly acquired and existing partnerships.

• Become a business partner to our customers by staying informed of emerging market trends and technology knowledge, and providing solutions that position them for successful project completion.

• Participate in the full-life cycle recruitment including role definition, strategic candidate sourcing, understanding market trends, offer development and negotiation presentation, and on boarding of candidates.

• Evaluate competencies, background, technical skills, and culture fit of each individual.

• Work with the MSH India Intelligence Team for market research and candidate sourcing.

• Create innovative ways to reach out to potential candidates and market candidates to clients.

• Understand micro & macro market trends and build sourcing and engagement strategies.

• Manage the candidate experience through empathy, transparency, and a deep understanding of our candidates' hopes and desires.

• Participate in all continuous training initiatives, prioritizing your personal and professional development.

Requirements:

• 3+ years' experience in consulting or account management, with a track record of delivering successful projects.

• 4+ years' of recruiting and/or talent acquisition experience.

• Excellent communication and interpersonal skills, with the ability to effectively communicate with both technical and non-technical stakeholders.

• Strong negotiation skills, with the ability to manage contracts and pricing negotiations.

• Strong analytical skills, with the ability to analyze complex data and provide insights to clients.

What will you get?

• 80-85k base + uncapped commission

• 18 initial base days of PTO (Plus your birthday off!)

• 9 federal holidays off.

• Medical, dental, and vision benefits with contributions that exceed market standard.

• Open communication with all leadership & hands-on support directly from Executive Leadership.

• Investment in continuous training for your personal & professional development.

• A team that will celebrate your "Wins" as their own.

• A hybrid work schedule to balance in-person collaboration and personal needs.

• An organization that was founded on the premise of prioritizing people and the human experience. YOU matter!

How will you be measured?

• Specific KPIs are created and aligned per role. We utilize these metrics to start a conversation during consistent check-ins to better understand how to set you up for success.

• Ability to identify and pursue new business opportunities with existing clients.

• Proven self-starter with the ability to work independently; possesses problem-solving capabilities and the ability to think strategically to improve current processes.

• Ability to manage and develop client and candidate relationships, ensuring customer satisfaction and retention.

• Ability to work independently and as part of a team, with a strong sense of accountability and ownership.

• Learning agility to take on increasing responsibility as executive responsibilities and demand scales.

• Knowledge of industry trends and best practices, with the ability to provide strategic guidance to clients.

• Say/Do Ratio: Follow through is important at MSH. You will be measured on your integrity & commitment to your word.

• Positively impacting the company's continued financial growth through commitment to putting out quality work and delivering value to the candidates whose lives you impact.

• Adherence to company values on a day-to-day basis.