Workplace Experience Coordinator

About the Role: As a CBRE Workplace Experience Sr. Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building. What You’ll Do: * First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols. Escort visitors to the proper location. * Make a memorable first impression by answering the telephone in a professional manner. * Arrange and confirm recreational, dining, and business activities on behalf of the requestor. * Manage janitorial or maintenance work orders as needed. Address issues with vendors or staff as needed. * Escalate inquiries or complaints from employees, guests, and co-workers. * Provide support for the team as directed including office supply management, meeting coordination, and equipment care. * Create customized client materials that follow brand guidelines. * Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building. * Recognize and solve typical and atypical problems that can occur in own work area without supervisory approval. * Evaluate and select solutions from established options. * Impact team through the quality of the services or information provided. * Follow standardized procedures and practices and receives regular but moderate supervision and guidance. What You’ll Need: * High School Diploma or GED with 2-3 years of job-related experience. * An established understanding of work routines and standards and applying skills and knowledge in a range of processes, procedures, and systems are required. * Requires intermediate problem-solving skills with the capacity to review and select solutions from available options without supervisory approval. * Ability to explain detailed and complicated information within the team in a clear and concise manner. * Advanced knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. * Strong organizational skills with a robust inquisitive mindset.