Dental Receptionist

Join our Team!

We are excited to be recruiting a full-time Dental Receptionist to join our team at Roxburgh Dental Practice. The hours for the position will be 08:30 - 16:30, Mon-Fri.

Roxburgh Dental Practice, located in Galashiels, is a family-friendly dentist providing dental care for adults and children both under the NHS and privately. The practice itself is located very close to the town centre, and has great access to public transport and amenities such as shops and cafes.

Your Role

In this role, you'll be responsible for delivering a high standard of front-of-house service, ensuring every patient receives a warm, professional experience that reflects our practice values. You'll also support the team in maintaining compliance with all relevant health and safety procedures.

Your key responsibilities will include:

• Greeting patients in a friendly and welcoming manner, helping them feel comfortable from the moment they arrive.

• Using Software of Excellence effectively to keep patient records accurate, up to date, and well maintained.

• Handling incoming telephone enquiries, booking appointments, and processing patient payments.

• Keeping the reception area clean, organised, and presentable to create a positive first impression and reinforce confidence in the practice.

• Coordinating clinicians' appointment schedules to maximise surgery efficiency, support productivity, and ensure patients can access appointments that meet their needs.

About You

• Previous experience in a dental practice is desirable, although not essential.

• Experience working in a busy reception or customer-facing role.

• Confident IT skills and the ability to learn new systems quickly.

• A genuine commitment to providing outstanding patient care and creating a positive experience for every visitor.

• The ability to work independently while also contributing effectively as part of a supportive team.

• A positive attitude, enthusiasm, and a willingness to develop new skills and grow within the role.

Benefits

We know that in order to attract and retain the best talent, we must always look at ways in which we can keep our colleagues smiling. Here are some of our benefits and perks –

• Competitive pay scale

• Career progression opportunities within the group

• Recommend a friend bonus

• Professional Development – access to online training and educational assistance

• Wellbeing initiatives

• Cycle to work scheme

• Employee Assistance Programme

• Enhanced family friendly policies

• ‘You Days’ - a day off for moving house or getting married

• Birthday day off

• Service holidays

• Optical care

• Discounted dental treatments

Roxburgh Dental Practice – Part of Clyde Munro Group

Here at Clyde Munro, we celebrate the individuality and personality of each practice while providing the benefits, perks, support, and structure of working within a wider group. Although each practice has its own unique culture and working environment, we all work together towards the same goal – providing the best patient care.

Our focus is on building a strong, sustainable future for the Clyde Munro family - investing in our people as much as our practices. We are extremely passionate about developing our staff and pride ourselves on our commitment to supporting career progression within the group.